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Help Centre

How Can We Help?

Setup guides, troubleshooting steps and support resources for Clinic Assist. Get your AI phone system running smoothly from day one.

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Knowledge Base

Popular Help Articles

The most commonly read guides in our help centre.

Setup

Getting Started with Clinic Assist

A step-by-step guide to setting up your AI phone system, configuring call scripts, and onboarding your team.

Configuration

How to Configure Your Clinic's Call Routing

Learn how to set up call routing rules, overflow handling, and after-hours scripts for your clinic.

Integrations

Connecting Your Practice Management System

Step-by-step guides for integrating Clinic Assist with Cliniko, Jane, TM3, PracticeHub and more.

Analytics

Understanding Your Call Analytics Dashboard

How to read your performance reports, track missed calls, and measure the ROI of your AI reception.

Account

Managing Staff Access and Permissions

Set up team members, define roles, and control who can access call recordings and settings.

Configuration

Customising Your AI Agent's Script

Personalise how your AI receptionist greets patients, handles common queries, and escalates calls.

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