Help Centre
How Can We Help?
Setup guides, troubleshooting steps and support resources for Clinic Assist. Get your AI phone system running smoothly from day one.
Email Support
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Contact Support →Book a Support Call
Prefer to talk through an issue? Book a 30-minute call with our support team.
Book a Call →Onboarding Help
New customer? Our onboarding team will walk you through setup from start to finish.
Get Onboarding Help →Popular Help Articles
The most commonly read guides in our help centre.
Setup
Getting Started with Clinic Assist
A step-by-step guide to setting up your AI phone system, configuring call scripts, and onboarding your team.
Configuration
How to Configure Your Clinic's Call Routing
Learn how to set up call routing rules, overflow handling, and after-hours scripts for your clinic.
Integrations
Connecting Your Practice Management System
Step-by-step guides for integrating Clinic Assist with Cliniko, Jane, TM3, PracticeHub and more.
Analytics
Understanding Your Call Analytics Dashboard
How to read your performance reports, track missed calls, and measure the ROI of your AI reception.
Account
Managing Staff Access and Permissions
Set up team members, define roles, and control who can access call recordings and settings.
Configuration
Customising Your AI Agent's Script
Personalise how your AI receptionist greets patients, handles common queries, and escalates calls.
