Compliance & Data Security
Using AI in your clinic comes with compliance responsibilities. Clinic Assist is built from the ground up to meet UK healthcare regulations — so you can focus on patients, not paperwork.
Clinic Assist is fully GDPR-compliant. All patient data is processed lawfully, stored securely within the UK/EEA, and never shared with third parties without consent. We are registered with the ICO and maintain a full Record of Processing Activities (RoPA).
Our AI reception service is designed to support CQC-regulated practices. We help clinics meet the Safe, Effective, Caring, Responsive, and Well-led standards by ensuring no patient call is ever missed.
All data transmitted through the Clinic Assist platform is protected by enterprise-grade encryption and access controls. Our infrastructure runs on AWS with multi-layered security.
Patient data is stored within the United Kingdom and European Economic Area. We do not transfer data outside of these regions, ensuring full compliance with UK GDPR and EU GDPR requirements.
Every Clinic Assist customer receives a Data Processing Agreement (DPA) as part of their subscription. This clearly defines our roles as data processor and your clinic as data controller.
Our AI voice agents are trained to handle calls in accordance with healthcare communication best practices. All calls are recorded, transcribed, and stored securely for audit purposes.
