Does Clinic Assist replace Cliniko?

No. Cliniko stays as your practice management system. Clinic Assist is the voice layer that sits in front of it and reads and writes patient and calendar data through the official Cliniko integration.

Does the AI sound like a robot?

No. The AI agents use modern voice models and are trained on your clinic's specific information. Most patients do not realise they are speaking to an AI. For anything sensitive, the call is handed to a human.

What happens if the AI cannot answer?

The call is warm-transferred to a trained human agent who works from the same Cliniko view. Nothing falls through.

Can patients still book online through Cliniko?

Yes. Cliniko's online booking keeps working. Clinic Assist handles the calls that would otherwise go to voicemail or get missed.

Does this work for multi-location Cliniko accounts?

Yes. The integration respects your Cliniko location structure and routes patients to the correct site and practitioner.

Do we need to set up the integration ourselves?

No. We handle the Cliniko connection for you as part of onboarding.

Is my patient data safe?

Yes. SOC 2 Type II, ISO 27001:2022, HIPAA, and GDPR on our side. Cliniko's own compliance on their side. Data never leaves the regulated boundary.

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Back to Integrations

The Cliniko integration that actually answers your phone

Clinic Assist plugs straight into your Cliniko account. Patients sync. Practitioner calendars sync. Appointment types sync. Our AI and human receptionists then answer every call, book new patients, reschedule existing ones, and write it all back to Cliniko in real time.

No missed calls. No voicemail. No double bookings.

Book a consultation See how the sync works

Built for Cliniko practices that are losing calls

If you run a physio, chiro, podiatry, osteo, psychology, counselling, or any other clinic on Cliniko, you already know the problem. Cliniko handles the calendar beautifully. It does not answer the phone. When your reception is on another call, at lunch, or closed for the day, new patients hit voicemail and book with the clinic down the road.

Clinic Assist is the missing front door.

AI agents pick up on the first ring, 24/7, in your clinic's voice

Human agents take over for anything nuanced, sensitive, or off-script

Both read from and write to your Cliniko account live

150+ clinics already running. 900+ new patient bookings every month in 2025.

Sync capabilities

What syncs between Clinic Assist and Cliniko

One direct, authenticated connection to your Cliniko account. No middleware, no Zapier, no spreadsheets.

Patient records — existing patient details pull through so the agent recognises the caller by number and greets them by name

Practitioner calendars — live availability across every practitioner and every location

Appointment types — initial consults, follow-ups, treatment blocks, telehealth, each with the correct duration and practitioner rules

Business hours and availability windows — agents only offer slots that Cliniko says are bookable

Multi-location support — route and book across every site on your Cliniko account

Cancellations and reschedules — the agent handles them on the call and updates Cliniko instantly

New patient creation — first-time callers get a patient record written straight into Cliniko with phone, email, and reason for visit

Real-time retraining — update a service, price, or practitioner in your dashboard and the AI agent knows within seconds

On every call

How our AI and human agents use your Cliniko data

↓On an inbound call

1Agent picks up instantly. Caller ID is checked against your Cliniko patient list.
2If the caller exists, the agent greets them by name and pulls their recent appointment history.
3The agent asks what they need — book, reschedule, cancel, or ask a question.
4For bookings, the agent checks live Cliniko availability for the right practitioner and appointment type.
5The appointment is written to Cliniko before the call ends. Caller gets SMS and email confirmation.
6Anything complex or sensitive is warm-transferred to a trained human agent working from the same Cliniko view.

↑On an outbound call

Recall campaigns for patients due a follow-up
No-show and missed-appointment recovery
Waitlist fill when a cancellation opens a slot
Reactivation of lapsed patients

All of it logged back to the patient record in Cliniko.

Who it's for

Who this integration is for

Single-practitioner Cliniko accounts that cannot justify a full-time receptionist

Multi-practitioner clinics whose reception team is drowning in calls

Multi-site groups running Cliniko across locations wanting one consistent front desk

Allied health, physiotherapy, chiropractic, podiatry, osteopathy, psychology, counselling, nutrition, speech therapy, and any practice Cliniko serves

If you are already on Cliniko, we handle the integration for you as part of onboarding. If you are evaluating Cliniko, we can be ready the day you go live.

Switching from a different Cliniko phone setup

If you currently use a traditional VoIP provider, an answering service, or a basic IVR in front of Cliniko, we handle the port and the connection as part of onboarding. You keep your existing Cliniko account, your existing number, and your existing workflows. We replace the front-end voice layer and connect it to your practice management.

Compliance & security

Compliance and security

Clinic Assist runs on the CX Assist platform. SOC 2 Type II. ISO 27001:2022. HIPAA. GDPR. Your Cliniko data stays inside the regulated boundary on both sides of the connection.

Encrypted in transit and at rest
Full audit trail of every agent action against your Cliniko account
Access controls per user, per role, per location
No third-party data sharing

SOC 2 Type II

ISO 27001:2022

HIPAA

GDPR

What it costs

Clinic Assist pricing is per seat, per month, and includes the Cliniko integration at no extra charge. Hybrid AI and human agent coverage is included in the same subscription.

See pricing

Frequently asked questions

Stop losing patients to the phone.

Every missed call is a patient booking with someone else. Connect Clinic Assist to your Cliniko account and turn every inbound call into a booked appointment.

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