Part of the Assist family
Exclusive offer for Physio First membersPhysio First member offerEvery call answered. Every booking in your diary.
Clinic Assist answers your clinic's phone, books patients straight into your diary, and handles cancellations and reschedules, so you can treat without one ear on the phone. As a Physio First member, your first diary is free for as long as you're a member.
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Three offers for Physio First members
Member offer: your first diary free
£295 a month including your first diary, then £50 for each additional diary. Everyone else pays £50 for their first diary as well, so you save £600 a year from the first month, for as long as you’re a member.
Quote code PFMEMBER
Graduate offer: half price for your first year
If you’re a Physio First graduate member setting up in practice, your first 12 months are 50% off: £147.50 a month including your first diary, and £25 for each additional diary. If you’re starting from scratch, we’ll give you a local phone number as well.
Quote code PFGRAD
Feedback group: three months at half price
Join now and your first three months are half price. In return, you tell us honestly how it went. Places are limited.
Quote code PFFEEDBACK
Pricing
What you’ll pay
| Your clinic | Physio First member | Graduate, first year | Standard price |
|---|---|---|---|
| Sole practitioner, 1 diary | £295 | £147.50 | £345 |
| 3 practitioners, 3 diaries | £395 | £197.50 | £445 |
| 6 practitioners, 6 diaries | £545 | £272.50 | £595 |
All prices are per month. No VAT is added to any of them.
We don’t charge VAT
Most private physiotherapy is exempt from VAT, so most clinics can’t reclaim the VAT their suppliers charge. A £295 service from a VAT-registered supplier really costs you £354. We don’t charge VAT, so the price on this page is the price you pay.
Why we charge per diary
We tried charging per call and per minute. Both meant a busier clinic got a bigger bill, which is the wrong way round. Nobody should be penalised for being busy.
So we charge for the diary, because that is what we actually manage: bookings, cancellations, reschedules and new patient enquiries. Some diaries are busier than others, and we absorb that. You get one predictable monthly cost with every call covered, in hours and out.
features
What’s included
Every call answered.
Our reception team answers during the day. Our AI receptionist covers evenings, weekends and the moments your team is busy. Callers hear your clinic’s name, not ours.
Bookings straight into your diary.
Bookings, changes and cancellations are written directly into your clinic system, with live availability, so there are no double bookings and no “we’ll call you back to confirm”. We confirm compatibility with your system during onboarding.
Deposits taken on the call.
Our team can take a deposit or full payment while the patient is on the phone, paid into your own account.
Your whole team on one phone system.
Your reception user is included. Treatment rooms, a second front desk and home-based staff can be added at no extra charge, each with their own extension, plus transfer, hold and internal calling between rooms.
Keep your number.
We move your existing clinic number across. Patients notice nothing.
See what’s happening.
Call records, recordings and answer rates, so you know how many calls you’re getting and what happened to each one.
Free onboarding.
Setup, diary integration, number transfer and staff training at no cost.
We handle the appointments. You handle the physiotherapy.
Our team and our AI never give clinical advice. Anything clinical comes straight to you.
Your patient data
Clinic Assist is powered by CX Assist, and runs on its ISO/IEC 27001:2022 certified, SOC 2 Type 1 attested platform.
- Patient data is held in the UK and processed in line with UK GDPR. A data processing agreement is available on request.
- Calls and messages are encrypted. Access is controlled by role, so staff see only what they need.
- Call recording runs with consent messaging and retention periods you set.
- Card payments run on our payment provider’s PCI DSS Level 1 facility. Card details never touch our systems or your staff.
How to claim your offer
1
Book your free onboarding call and quote your code.
2
We check your Physio First membership.
3
We connect your diary, move or set up your number, and train your team.
4
You switch on. Nothing to sign until you’re happy with the setup.
About Clinic Assist
Clinic Assist is an AI-supported human reception service for UK clinics. We answer the phone, manage the diary and follow up enquiries for independent practices in physiotherapy, chiropractic and osteopathy.
Clinic Assist is led by Managing Director Kate Myles, who has worked alongside physiotherapists for more than ten years, from clinic reception to managing multiple clinics.
About Physio First: frequently asked questions
FAQ
Questions
Offer terms
The member offer applies while you hold Physio First membership. The graduate offer applies to your first 12 months from sign-up. Feedback group places are limited, and the half-price period covers your first three months in return for honest feedback. Unlimited outbound calling to UK landlines and mobiles is subject to fair usage of 3,000 calls per user per month. International, premium-rate and non-geographic calls are charged separately at published rates. Card processing rates are quoted separately.
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More time to treat. Less time chasing the phone.
98%Calls Answered
48hAvg Setup Time
70%Cost Reduction
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